Published in HumanCentered

·Pinned

Judging a hackathon with the Volley decision science platform

Using collaborative decision optimization (TM) with qualitative criteria to select the winning teams — Recently a hackathon was hosted at the University of Colorado Boulder — Leeds School of Business. Not just any hackathon (not that any hackathon is “just a hackathon”… every event is interesting and unique!). Instead, this was the first-ever CU Low-Code Hackathon and it was a huge success. Over $10,000…

Low Code

6 min read

Judging a hackathon with the Volley decision science platform

Low Code

6 min read

Published in HumanCentered

·Sep 10, 2021

First Principles

an unlock for creative problem-solving — Elon Musk describes the approach as “boiling things down to the most fundamental truths, and then reasoning up from there”. Here is a brief conversation, applied to the electric car industry and battery technology. As a follow-up, the explainer video below…

Creativity

1 min read

Creativity

1 min read

Published in HumanCentered

·Updated Jan 21, 2021

Customer Success & Customer Intimacy

all organizations need to excel in Customer Success, and some (but not all) should make Customer Intimacy their competitive differentiator At the heart of the Salesforce.com value proposition is Customer Success. For years, their tagline of “your success is our success” was repeated in every one of their webinars, events…

Customer Success

5 min read

Customer Success

5 min read

Published in HumanCentered

·Jan 20, 2021

Learning Salesforce.com

whether you are in Sales, Operations, or HR, the advantages of learning the industry-leading CRM platform are clear Over the last 20 years, Salesforce.com has grown from a scrappy startup founded in an apartment, to an industry disruptor and category captain. …

Customer Support

3 min read

Customer Support

3 min read

Published in HumanCentered

·Jan 13, 2021

Entrepreneurial Launch

equipping and activating a growth mindset and commensurate level of risk-taking to achieve breakthroughs Building a business from the ground up is no small feat. In fact, it can feel incredibly daunting. But when you are passionate about an idea coming to fruition, you will stop at nothing to see…

Entrepreneurship

2 min read

Entrepreneurship

2 min read

Published in HumanCentered

·Jan 13, 2021

Enabling Ideas

fostering creativity and expanding the scope and scale of jobs to be done via low-code development and integration

Creativity

1 min read

Creativity

1 min read

Enabling Ideas

Published in HumanCentered

·Jan 13, 2021

Decision-Making

choosing the best option and improving over time using Collaborative Decision Optimization Providing insights and best practices regarding topics including: Behavioral & Decision Science — why and how we make important decisions, based on incentives, biases, and mental models Efficient Consumer Response & Efficient Assortment — what is the right number and mix of choices for a buyer to have? the answer is definitely not “more”…

Decision Making

1 min read

Decision Making

1 min read

Decision-Making

choosing the best option and improving over time using Collaborative Decision Optimization

Providing insights and best practices regarding topics including:

Behavioral & Decision Science — why and how we make important decisions, based on incentives, biases, and mental models
Efficient Consumer Response & Efficient Assortment — what is the right number and mix of choices for a buyer to have? the answer is definitely not “more”…
Operations Research — scalable business processes from the world of Industry 4.0 and the modern workplace
Mathematical Frameworks — computational tools and practical tips for making the right decision through the wisdom of crowds and research-backed calculations

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please drop us a line or leave a comment below.

Published in HumanCentered

·Jan 13, 2021

Customer Success

driving recurring revenue by ensuring customer success via Customer Relationship Management Customer Success & Customer Intimacy — all organizations need to excel in Customer Success, and some (but not all) should make Customer Intimacy their competitive differentiator Customer Relationship Management (CRM) — whether your organization uses the industry-leading Salesforce.com suite or another solution, the power of a cloud SaaS platform with mobile, social, and AI-enabled capabilities is a key differentiator in every industry and geography

Customer Success

1 min read

Customer Success

1 min read

Customer Success

driving recurring revenue by ensuring customer success via Customer Relationship Management

Customer Success & Customer Intimacy — all organizations need to excel in Customer Success, and some (but not all) should make Customer Intimacy their competitive differentiator
Customer Relationship Management (CRM) — whether your organization uses the industry-leading Salesforce.com suite or another solution, the power of a cloud SaaS platform with mobile, social, and AI-enabled capabilities is a key differentiator in every industry and geography
Lifecycle best practice — strategies, metrics, and tools to manage customers from Sales to Expansion

If you have a suggestion or would like to feature your work on HumanCentered,
please drop us a line or leave a comment below.

Published in HumanCentered

·Jan 13, 2021

Active Integrity

Active Integrity is fundamental to retaining the best talent and achieving the highest performance while mitigating crisis and compliance.

Values

1 min read

Values

1 min read

Active Integrity

Published in HumanCentered

·May 5, 2020

Bet on Yourself

Thoughts on entrepreneurship and building One month ago, I announced the launch of a new venture, Volley Solutions (which I describe at the end of this article). It has been a whirlwind, with more interest and traction than even expected. In the future, I will write about the science and…

Entrepreneurship

4 min read